My device can be damaged, I can lose my device or I can accidentally uninstall the app. How to prevent data loss in the app?

There are two features in the app to help you prevent data loss: Backup and Synchronization.

Backup (devices with Android 10 and higher):
Backup files can only be created manually. You can save the Backup file in any location (in any folder in your device's memory, on your external SD card or in the cloud). It is recommended to send the created Backup file outside the device, e.g. to your Google Drive™ (Actions > Send).

Backup (devices with Android 9 and lower):
Backup files can only be created manually. Backup files are saved in this location: “Internal memory > KreoSoft > MyNotes > Backups”. It is recommended to send the created Backup file outside the device, e.g. to your Google Drive (Settings > Manage Backups > Send).

Synchronization:
You can also Synchronize your app data with your Google Drive account. Manual Synchronization works in the free version and the Premium version. The Automatic Synchronization option is only available in the Premium version.

I bought a new device. I want to restore my app data on my new device. What should I do?

You can restore your data in two ways: Backup in the app or Synchronization in the app.

Backup (devices with Android 10 and higher):
You can restore your data from the created Backup file in many ways. For example, if you’ve created Backup file in the app on your old device and saved created Backup file to your Google Drive, please do the following:

  1. Please go to “Settings > Backup > More...” and please use the ”Restore data” option.
  2. Please choose a location and your Backup file (e.g. MyNotesBackup_20200107_1020.bkp).
  3. If you cannot choose a Backup file directly from your Google Drive, please download the Backup file to your device first (for example, to the “Downloads” folder) and repeat step no. 2.

Backup (devices with Android 9 and lower):
If you’ve created Backup file in the app on your old device and sent created Backup file to your Google Drive, please do the following:

  1. Please download your Backup file (e.g. MyNotesBackup_20200107_1020.bkp) to your new device.
  2. Please open “Manage Backups” in app settings. A folder for backup files will be created in the device memory in the following location: “Internal memory > KreoSoft > MyNotes > Backups”.
  3. Please copy your Backup file into that folder (Internal memory > KreoSoft > MyNotes > Backups). Please reopen “Manage Backups” in app settings and you will be able to restore data from selected Backup file.

Synchronization:
If you’ve used Synchronization in the app on your old device, please use Synchronization in the app on your new device with the same Google account as before. Your data will be restored.

However, if not all the data has been restored, please go to “Settings > Synchronization > Sync options > Advanced” and please tap “Clear cache”. After that, please use Synchronization in the app again. Your data will be restored.

I purchased Premium. Can I restore Premium on my other devices?

Yes. Your Premium license is associated with your Google Account from which the purchase was made. You should install the app from Google Play store from the same Google Account from which the purchase was made.

However, if the Premium license has not been automatically restored, please tap "Premium" in the navigation drawer and please tap the "Upgrade to Premium" button. The following message should appear: "You already own this item". Please tap "OK" and your Premium license should be restored.

Where is my application data stored on Google Drive after Sync?

Application data is stored in a hidden folder on your Google Drive. For security reasons this folder is accessible only by “My Notes” app. Although the folder is hidden you can see the amount of space it occupies and delete its contents.

  1. Go to Google Drive on the web at drive.google.com.
  2. From the settings menu, select “Manage apps”.
  3. Find the application called “KreoSoft – My Notes”.
I forgot my PIN/Password. Can I reset it?

Yes, you can reset your PIN or Password, but only if you’ve set your security email address.

I updated the app to the latest version. Why was “Manage backups” removed from the app on Android 10+ devices?

As of November 2021, updated apps for Android 10+ no longer have access to all files in the device memory. For this app, it means that this app can no longer manage backup files directly. Backup files must be saved and opened in this app through the system file picker (Storage Access Framework).

In the previous versions of the app, a backup file could only be saved in this location: “Internal memory > KreoSoft > MyNotes > Backups”. In the current version of the app, a backup file can be saved in any location.

To create a backup file in the app on Android 10+ devices, please do the following:

  1. Go to “Settings > Backup”.
  2. Press “Create backup”.
  3. Choose a location and save the backup file.

To restore data from a backup file in the app on Android 10+ devices, please do the following:

  1. Go to “Settings > Backup > More...”.
  2. Press “Restore data”.
  3. Choose a location and a backup file (e.g. MyNotesBackup_20200107_1020.bkp).

Please remember that your backup files created in earlier versions of the app are still in this location: “Internal memory > KreoSoft > MyNotes > Backups”. In the current version of the app, you can still save backup files to this location or choose a different location.